Returns must be postmarked within 30 days of your purchase date. Customers are responsible for all return shipping costs.

 

To be eligible for a return, your item must be:

Unused and in the same condition that you received it

In the original packaging with all tags

Free from foreign smells (ie: tobacco, pet, perfumes)

Free from pet hair/dander, etc

Apparel: Folded nicely (not rolled or crumpled)

Breakable items must be packed and shipped back to us properly. We cannot accept returns that break during transit.

 

Several types of goods are exempt from being returned. Non-returnable items include:

Gift cards

Downloadable software products

Some health and personal care items

Personalized merchandise

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Returns

 

Please contact our customer service for return instructions.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer; returns sent to the manufacturer, or “return to sender” will not be refunded.

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.

 

Late or missing refunds (if applicable)

 

If you haven't received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.

 

Then contact your credit card company. It may take some time before your refund is officially posted.

 

If you've done all of this and you still have not received your refund yet, please contact us at videolocktician@gmail.com or call directly at 302-310-4410.

 

Sale items (if applicable)

 

Only regular priced items may be refunded.  Unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at videolocktician@gmail.com.

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or a discount code will be emailed/mailed to you.

 

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he/she will be notified about your return.